CMGI strives for excellence and lays great emphasis on generating value for clients. CMGI acts as a think tank and help translate government goals, objectives and policy priorities into tangible reform actions in the areas of Governance. It helps the State government in identifying those areas for change that will make the most impact in improving performance and policy-making in government and enable it better to respond to the needs of the people. It also creates a bank of best practices and tools in governance reforms including e-governance.
The E-governance initiative is required to enable to obtain government services through nontraditional electronic means, enabling access to government information and the completion of government transaction on an anywhere, any time basis and in conformance with equal access requirement.
CMGI believes in e-governance initiatives to have effective administration, day to day transactions and public service delivery. The goals are
System analysis and Government process re-engineering:- System analysis is the key function of the reform process. The deficiencies in the present system are brought to the forefront by an investigation and analysis of the present system. The solutions also require enquiry into alternative models. Typically, the study will comprise of general research and analysis, on the one hand, and an examination of the laws, rules, regulations and procedures governing administrative actions, on the other
Research analysis:- The problems of governance need to be thoroughly studied. The causes and effects of the problem, its magnitude, history, etc. needs to be examined. Possible alternative solutions may be suggested. Situation in other organizations are also studied to develop a comparative assessment of the problem.
Legal Analysis:-The legal dimensions of the problem need to be examined. For this legal analysis of the existing laws, rules and regulations is undertaken. It is ensured that the solutions recommended do not cause breach of any legal provisions. If required changes in law and rules are suggested.
Technology:-Several problems are amenable to resolution and simplification by application of information and communication technology. The processes of document creation, transmission, storage and retrieval, communication, etc. represent areas where such applications become important. The technology may be used to provide decision support system, data warehousing and online application processing (OLAP) and other similar activities.
Brainstorming and Stakeholders consultation:-The problems related to the governance and the alternative solutions need to be discussed and debated in wider groups through workshops, conferences and meetings. For this purpose round table meetings and conferences need to be organized where the stakeholders participate and offer their views on the problems and solutions related to governance reform. In such conferences expert opinion play an important role in developing and choosing the best solution to the problems. Thus conferences and workshops help in bringing together large number of people and enable exchange of views and ideas on important matters for their ultimate resolution.
Documentation and Communication:-This is perhaps the most important function in the reform process. The result of research and analysis, legal investigation, system design and development, debates and discussions needs to be presented in the form of documents. For facilitating discussions and debates in round table conferences, workshops and meetings circulation of relevant matter through documents to the participants is necessary. The results of the round table meetings and conferences also need to be documented. Finally the solution of problems of governance requires elaborate documentation so that it may be placed before the competent authority for its eventual adoption. In this way the reforms process moves forward. For the reforms process communication has an important role to play. The ideas of reform and the solutions adopted by organizations need to be widely disseminated within and outside the organization. They need to be well understood with their express and intended connotations. This requires powerful system of communication that reaches out to a large number of people with perfect clarity and good impact. In the modern days use of information technology plays a prominent role in effective communication with people. The degree of positive modification in organizational behaviour depends on the quality of communication system.
Capacity building and change management:-The initiatives for reform bring new work methods, practices, technology, equipment, rules and regulations etc. It is important that the new system is well understood and applied by the employees and other partners in the reforms process. This requires short and long duration training. Thus training becomes important to ensure the success of the implementation of the reform programme.
Procurement:The adoption of the new work method, technology, equipment etc. as required by the reforms process invariably necessitates procurement of goods and services by the organization. Thus procurement assumes a significant role in the reform activity.
Project Management:- The implementation of the change and development plan as a part of the reform activity takes the form of a project which consists of a bundle of interconnected tasks to be performed by persons within and outside the organizations according to a stipulated time schedule. Thus every reform implementation requires the function of project management to achieve coordination amongst different activities and ensuring their timely progress.